Web Site Customer Terms and Conditions1. Use of Website2. Privacy policy 3. Security policy 4. Data Protection Policy 5. Accommodation & Terms 7. Copyright 8. Terms and Conditions of Wine Promotion 1. Use of WebsiteAccess to and use of the information on this website is subject to your acceptance of these site terms and conditions. All bookings made through the site are subject to the relevant booking terms and conditions. You and your means any and all persons using this villa web booking service provided by Villas for Travel. We, us and our, means Villas for Travel Ltd. Service providers means accommodation providers and providers of all other services featured on this website. Nothing on this website represents an offer on our part to sell a product, but an invitation to you to make an offer to us/our suppliers. We are free to accept or reject your offer on our behalf or on behalf of our suppliers. All products featured are prior to confirmation, subject to availability, and no warranties, promises or representations are given as to availability. We act only as a booking agent for the service providers featured. This means that the contract for the product is between you and the service provider. As a condition of use of this website, you agree that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these conditions. You warrant that you are 18 years or older, and have the legal authority to use this website in accordance with these conditions. You agree to be financially responsible for any charges or fees that arise out of your use of this website. This website is for your personal and non-commercial use. Nothing on this website may be reproduced without our prior consent, except in the course of using our service or recording a transaction with us. The site and its contents may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you. The copyright in the material on this site belongs to us or our licensors. We are an English registered company, and our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind , express or implied, are given as to the compliance of the information on this site, the services offered by us or our suppliers, any information regarding such services and our business in respect of any laws of any other country. Access to the site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is also conditional upon your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales. No warranties, promises and/or representations of any kind, express or implied are given as to the accuracy or completeness of any of the material or information contained on this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf and / or of any accommodation or services featured on this site. We will not be liable for any loss, damage, or other sum or claim of any nature (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of any doubt, and not by way of limitation, any use of any information or material contained in this website or any inability to access or use this website. These exclusions of liability apply only to the extent permitted by law. The information on this website may contain inaccuracies and typographical and other errors. The information and/or prices are updated from time to time and therefore may at times by out of date. While we make every effort to ensure the accuracy of all such information and prices, unfortunately errors do occasionally occur. You must therefore ensure that you check all the details of the chosen services at the time you make your booking. We have the right to change any aspect of the site or its content, including availability, features, and prices, at any time. This website contains links to other websites. These other websites are not operated by us and are not under our control. We are not responsible for the content of such websites. We provide these links for your convenience only, but do not monitor or endorse the material on them. We cannot accept any liability whosoever and howsoever arising in relation to any such other websites, or in relation to any material or information appearing on them. We make no warranty that this website is free from infection by viruses or anything else that has contaminating or destructive properties. 2. Privacy PolicyWhen making a booking we will need to collect information from you to process your booking. This includes, but is not limited to your name and address. Unless we have your consent we will only disclose personal data to third parties if this is required for the purpose of fulfilling your booking. This is subject to the proviso that we may disclose your data to certain permitted third parties, such as our own professional advisors, who are bound by confidentiality codes, and when we are legally obliged to do so. We retain and use your personal information to provide you with a personalised service and if you give us your permission, to give you details of offers which may be of interest. If you do not wish us to do so please let us know by sending us an email to unsubscribe@villasfortravel.com We may also use the information to process any transactions and for internal analysis and administration. By disclosing your personal information to us using this website you consent to its collection, storage and processing by Villas for Travel Ltd trading as www.villasfortravel.com in accordance with these terms. If we change our privacy policy, we will publish any changes on this page. Please note that if you choose accommodation outside of the European economic area, the information you have provided will be transferred outside of it. By making your booking you agree to this transfer. 3. Security Policyvillasfortravel.com are committed to ensuring that the information you provide is secure. Any sensitive information that you provide is protected using SSL technology, which is the industry standard. This encrypts your personal information, including your credit card details so that it cannot be read as it is sent over the internet. Once your transaction is completed, your personal information is stored on a secure computer, so that it cannot be accessed across the internet. 4. Data Protection PolicyYour Booking: We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your accommodation companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it. Your data controller is: Villas for Travel. You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you. 5. Accommodation Terms and ConditionsThese terms apply to all accommodation bookings with Villas for Travel Ltd trading as Villas for Travel of Suite 208, Southbank House, Black Prince Road, London SE1 7SJ , registered in England no 5502521. Your contract will be made with the accommodation you book. These terms apply to all members of your party, so please make sure you read them carefully. 5.1 Your ContractThe person making your booking must be at least 18 years of age, and must be authorised to make the booking on behalf of all members of your party. That person is also responsible for making all payments due to us. Your booking is confirmed and a binding contract comes into existence, only whenvillasfortravel.com has issued a booking reference, and a booking confirmation, and has received payment of the deposit due. The date of the contract is the date that appears on the confirmation. Once the contract is made the accommodation provider is responsible to you to provide you with the accommodation you have booked, and you are responsible to the accommodation provider to pay for it, subject to these terms and conditions and the specific conditions of the accommodation chosen. The booking confirmation will identify the name and address of the accommodation, which you have booked. Please check all details carefully and notify us immediately of any discrepancies. villasfortravel.com reserves the right to cancel the booking if any balance due is not received by the due date. In that case you will be advised by email, and cancellation charges as outlined below will be charged. It is your responsibility to notify villasfortravel.com of any change in your contact details. 5.2 Prices and Payment ProcessPrices are quoted in full including taxes and service charges at the time of the booking. A deposit payment of £200.00 is due on booking with the balance payable 90 days before departure. Full payment is required if booking less than 90 days before departure. Because we act as an agent, the payment we receive will be held by us on behalf of the accommodation provider. Where the commission received by us from a supplier is insufficient to cover costs, a booking fee will have been included in the price quoted. Prices can go up or down, but we guarantee that once you have booked the price on your booking confirmation will not change unless you make an amendment to the booking details. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Payments for extras such as a security deposit and cleaning can be payable on arrival normally via your credit card or by cash if you have no credit or debit card available. On arrival at the accommodation you may be asked for an imprint of your credit or debit card, so please be sure to take it with you. Other incidental charges (such as laundry and telephone bills or any extra nights) should be made directly to the accommodation provider when you check out. Payment should be made by credit card or debit card. We use the latest encryption technology to protect your credit card details. You undertake that the credit or debit cards are your own, and that there are sufficient funds to cover the cost of the accommodation and any extras. 5.3 Accommodation typesVilla accommodation by its very nature is unique so the following descriptions are for guidance only and some properties will have different bed and bedroom configurations. Single Room: Contains one single bed. Twin Room: Contains two single beds, and is suitable for either one or two people. Double Room: Contains one double bed, and is suitable for either one or two people. Bunk Bedded Room: Contains one bunk bed and is most suitable for 2 children. Triple Room: Most rooms for three are large double or twin rooms that can take an extra bed in the form of a camp bed, rollaway bed. Quad Room: Most rooms for four people are large double or twin rooms, with either two double beds, or twin beds, and two extra beds in the form of camp rollaway or bunk beds. Studios: These can be for two, three, or for people, but with the third or fourth bed often in the form of a camp bed, sofa bed, rollaway bed, or bunk bed. Studios also have kitchenettes or kitchens as specified. Cots Sofa Beds One Bedroom Apartments or Villas: Typically these sleep two people in the bedroom, and an additional one or two people in the living room, in camp beds, sofa beds, rollaways, or bunk beds. One bedroom apartments also have kitchenettes, or kitchens as specified. Two Bedroom Apartments or Villas: As for the one bedroom apartments, but with an additional two people in the extra bedroom. Two bedroom apartments also have kitchenettes or kitchens as specified. Three Bedroom Apartments or Villas: As for the two bedroom apartments or villas, but with an additional two people in the extra bedroom. The two bedroom apartments also have kitchenettes or kitchens as specified. Four Bedroom Apartments or Villas: As for the three bedroom apartments or villas, but with an additional two people in the extra bedroom. The two bedroom apartments or villas also have kitchenettes or kitchens as specified. Five Bedroom Apartments or Villas: As for the four bedroom apartments or villas, but with an additional two people in the extra bedroom. The two bedroom apartments or villas also have kitchenettes or kitchens as specified. In some cases accommodations such as adjoining villas and apartments can be rented together to accommodate large families and adjoining properties will be indicated on the accommodation details. 5.4 Accommodation DescriptionsWe take every reasonable care to ensure that the information published about each villa, or apartment is accurate. However, as a booking agent, rather than an owner or operator of holiday accommodation, we cannot accept liability for errors or omissions in the descriptions. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons, where this happens we will do our best to advise as soon as possible. 5.5 CancellationsCancellations: (except during periods of trade fairs, exhibitions, or special events-see below) You can cancel your booking free of charge within 24 hours of making it, provided that the booking was made more than 35 days in advance of your planned arrival date at the accommodation. Cancellations must be made online or by e-mail to cancel@villasfortravel.com by the person who made the original booking. The e-mail must contain your booking reference together with the accommodation name. If you cancel within 24 hours of booking, and outside of the 35 days prior to your arrival we will refund your deposit by re-crediting the credit or debit card with which it was paid. Cancellations are effective from the time they are received by us. The following cancellation charges will apply for all the other periods
No refunds will be given for stays that are ended earlier than planned. If your arrival date at your accommodation is delayed for any reason, you must advise the accommodation provider. If you do not advise the property owner directly prior to your late arrival date, then your entire booking will be cancelled, and you will be charged as above. If your arrival is delayed, please contact the accommodation directly. You will find the accommodation provider details on your accommodation voucher. Cancellations (during periods of trade fairs, exhibitions and other special events) Special conditions imposed by property owners apply during these periods, as a result that normal cancellation charges do not apply. During these periods the following will apply: Full payment on confirming your booking. 100% cancellation charges apply (for those dates falling within the fair or special event). Changes to booking (except adding accommodation or nights to bookings) will be treated as cancellations. You will be advised at the time of your booking whether your booking falls within such a period. 5.6 ChangesAny changes to your booking after the deposit or full balance has been paid will be subject to a £50 administration fee per amendment. If the change adds value to the booking (for example, an upgrade, or additional nights) then the administration fee will be waved. No fee will be charged for name changes which can be made using the weblink to your booking page. In the unlikely event that we are notified by the proprietor of the apartment or villa that they cannot provide the accommodation booked, you can either cancel free of charge, and your deposit will be refunded, or accept alternative accommodation of equivalent standard (if applicable). Where we are notified of changes we will contact you as soon as possible but will have no other liability towards you. 5.7 ComplaintsIf you are dissatisfied in any way with our booking service, you should notify us in writing within 28 days of your return and quoting your booking reference number to Villas for Travel, 92 Friern Gardens, Wickford, Essex SS12 0HD. If you are dissatisfied with your accommodation, you must advise the accommodation or their local agents directly, in order to give them the opportunity to rectify the problem. If the issue is not resolved to your satisfaction you should contact Villas for Travel on our office number, which will be provided to you in the voucher. Any complaints that are not reported locally or not received within this period cannot be considered valid on your return. We will act as an intermediary to try to resolve the complaint. In the unlikely event that we are unable to do so, and you wish to take matters further, you must do so directly with the accommodation. 5.8 Our Responsibility To YouWe can only accept the responsibility for any injury, illness or death, if caused by our own negligence. Any claims for damages for injury, illness, and death arising out of your stay in the accommodation must be brought against the proprietor of the accommodation concerned and not against lowcostvillarentals.com. It will be subject to the law of the country in which the accommodation is situated. Neither we, nor the accommodation provider can accept responsibility for any damage, loss, delay, or inconvenience cause by circumstances beyond our reasonable control. Such circumstances include but are not limited to War, threat of war, riots, civil strife, or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions, interruption or failure of a utility service or the acts of any local or national government. We reserve the right to change these conditions at any time. 5.9 InsuranceWe strongly recommend that you purchase a policy of a travel insurance to cover the medical costs, third party liability and cancellation charges. We cannot accept any responsibility for you in the event you are not covered by a policy. 5.10 AccommodationOnly those persons named at the time of booking, or subsequently advised, can occupy the accommodation. Should the damage be caused by you or any member of your party to the accommodation or its contents, you will be required to arrange immediate reimbursement before the end of your stay. 5.11 Check In / Out TimesNormal check in/out times vary by property but as a rule, please use this guide. 5.12 Passports and VisaAll passengers must be in possession of a valid passport and, if necessary, a visa. It is your responsibility to meet the requirements of the countries you are visiting and we regret that we cannot accept any responsibility for costs incurred if you fail to be admitted to any country. 6. Health and SafetyHealth formalities can change, and we recommend you visit your doctor well before travelling to obtain advice. Infrastructure and safety standards in many foreign countries are generally much lower than those to which we are accustomed in the UK, and you are advised to take extra care for your safety whilst traveling. For further information, see www.fco.gov.uk 7. CopyrightThe copyright of the website is the copyright of Villas for Travel Ltd and any copying of the design or information is strictly forbidden. 8. Terms and Conditions of Wine Promotion with iec winesOur prize draw with iec wines is open to UK residents aged 18 or over who have a UK address who register for our special offers at www.villasfortravel.com/subscribe.jsp or by mail using the coupon provided, and who enter the promotional code when subscribing. The winner of the prize draw will be announced on Friday 14th November, 2008. |
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